CUSTOMER SUPPORT CENTER
Helpline: (042) 111-111-562 COMPLAINTS

If you’re not satisfied with any aspect of our product or service, you may lodge a formal complaint with FINCA through any of the following channels:
Helpline: (042) 111-111-562
Fax: 042-37132664
E-mail: complaints@finca.org.pk

Complaint Form: You can also send us your written complaints on a complaint form available in our branches or on plain paper, and dispatch it to FINCNs Centralized Complaint Cell at the following address:
Customer Complaint Cell,
FINCA Microfinance Bank limited Head Office
36-B, Khayaban-e-Iqbal, XX Block DHA Phase-III

You can also drop your written complaint in the complaint boxes available in our branches,
Satisfied?

In case you are not satisfied with your complaint’s resolution, you can contact State Bank of Pakistan at:
Address: Banking Conduct and Consumer Protection Department
State Bank of Pakistan, I.I . Chundrigar Road Karachi.
Phone: +92-21-111-727-273
Fax: +92-21-99221160
Email: cpd.helpdesk@sbp.org.pk