CUSTOMER SUPPORT CENTER
Helpline: (042) 111-111-562 COMPLAINTS

If you’re not satisfied with any aspect of our product or service, you may lodge a formal complaint with FINCA through any of the following channels:
Helpline: (042) 111-111-562
Fax: 042-37132664
E-mail: complaints@finca.org.pk

Complaint Form: You can also send us your written complaints on a complaint form available in our branches or on plain paper, and dispatch it to FINCAs Centralized Complaint Cell at the following address:
Customer Complaint Cell,
FINCA Microfinance Bank limited Head Office
36-B, Khayaban-e-Iqbal, XX Block DHA Phase-III

You can also drop your written complaint in the complaint boxes available in our branches,
Satisfied?

In case you are not satisfied with your complaint’s resolution, you can contact State Bank of Pakistan at:
Address: Banking Conduct and Consumer Protection Department
State Bank of Pakistan, I.I . Chundrigar Road Karachi.
Phone: +92-21-111-727-273
Fax: +92-21-99221160
Email: cpd.helpdesk@sbp.org.pk

Electronic Funds Transfer:

FINCA Bank is providing Electronic Funds Transfer facility to its valued customers through the following channels:

  • SIM SIM App
  • ATM

In case of reporting any theft/loss or for any query, please call (042) 111-111-562 for further assistance.

In case of any complaints received against EFT transactions, following will be the TAT’s for resolution:

  1. Fund Transfer (within the Bank) – Next working day.
  2. Inter Bank Funds Transfer- 3 working days.

*For IBFT Transactions, in case customer lodges complaint on the same day of transaction, the bank will log dispute on basis of settlement on next working day.

In case of Inter-Bank Funds Transfer, the sender’s information may be shared with receiving bank to meet SBP obligations.